PRN Office Assistant - Staffing Support

Riverside Health; Virginia; On-site; USD 22,000 - 29,000; Part time

Job summary

Riverside Walter Reed Professional Center in Gloucester, Virginia is seeking a part-time office assistant to support the reception and administrative workflow. You will manage patient registrations, verify insurance eligibility, enter demographics, and assist with scheduling and referrals, while delivering a friendly, responsive patient experience.

Under the supervision of the office manager, you will handle chart prep, maintain reception areas, answer phones, distribute mail, and help ensure

Qualifications

• High school diploma or equivalent preferred.
• Medical Office experience preferred.

Responsibilities

• Verify insurance eligibility and update patient demographics as needed.
• Register patients, greet them, and answer phone lines promptly.
• Schedule appointments, create referrals, and complete chart prep.
• Identify, correct, and report compliance, insurance, and billing anomalies.
• Maintain the reception area appearance and assist other staff as needed.

Education

High school or equivalent (Preferred)

Job description

## PRN Office Assistant - Staffing SupportApply: Riverside Walter Reed Professional Center - Gloucester, Virginia: Part time: Posted Today: 2026-038510Gloucester, Virginia**Hiring Range**$16.00 - $21.00/HourlyActual pay is determined by program, work commitment and business needs **Overview** The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.* Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.* Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques. **Qualifications** **Education** * , High school or equivalent (Preferred) **Experience** * Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.