Office Assistant

Riverside Health; Newport News (VA); Presencial; USD 23.000 - 30.000; Jornada completa

Descripción de la vacante

Riverside Health is seeking an Office Assistant for the Newport News location. The role involves greeting patients, checking in and out, verifying insurance eligibility, and maintaining accurate patient demographics in our registration system.

You will also handle scheduling, referrals, and chart preparation to support smooth daily operations. The ideal candidate has at least a high school diploma and 1 year of medical office experience, with strong communication and organizational skills.

Formación

• High School Diploma or GED required.
• 1 year Medical Office experience preferred.
• Strong communication and organizational skills.

Responsabilidades

• Check in/check out patients and verify demographics.
• Collect payments for appointments and forms.
• Schedule/reschedule appointments and manage daily calendar.
• Maintain patient registration and insurance information.
• Greet patients with professional courtesy and answer multi-line calls.

Conocimientos

Customer service

Scheduling

Phone etiquette

Cash handling

Educación

High School Diploma or GED

Herramientas

Patient registration software

Descripción del empleo

Office Assistant# Careers## Office AssistantApply: Newport Square Professional Center - Newport News, Virginia: Full time: Posted Today: End Date: October 24, 2026 (1 day left to apply): 2026-036818Newport News, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.* Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.* Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.* Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. **Qualifications** **Education** * High School Diploma or GED, Minimum (Required) **Experience** * 1 year Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.