Neurology Patient Billing Lead & Scheduling Manager

Washington University in St. Louis; Northern (KY); Hybrid; USD 29,000 - 44,000; Full time

Benefits offered by this job

Vacation days

Holidays

Health insurance

Transit pass

Tuition assistance

Caregiver leave

Job summary

Washington University Medical Campus is seeking a Patient Billing/Services Representative III to lead the front desk and scheduling team, coordinating staff and procedures to ensure efficient operations. The role interfaces with patients, staff, and clinicians while maintaining HIPAA compliance and high service standards.

The position requires overseeing provider schedules, training staff on new procedures, and producing department reports.

Qualifications

• Basic Life Support certification must be obtained within one month of hire date.
• Billing systems and third-party claims experience in a medical office is required.
• Strong communication and data entry skills are essential.

Responsibilities

• Lead the front desk/scheduling team and monitor performance for quality.
• Triage patient calls, tasks, and emails and coordinate staff schedules.
• Train new procedures and staff on policy changes and HIPAA requirements.
• Prepare reports and support quality improvement initiatives.

Skills

Communication

Computer literacy

Confidential Data Handling

Data Entry

Epic EHR

Multitasking

Scheduling

Telephone Communications

Working Independently

Education

High school diploma or equivalent

Tools

Epic EHR

Office Equipment

Job description

Washington University Medical Campus is seeking a Patient Billing/Services Representative III to lead the front desk and scheduling team, coordinating staff and procedures to ensure efficient operations. The role interfaces with patients, staff, and clinicians while maintaining HIPAA compliance and high service standards.

The position requires overseeing provider schedules, training staff on new procedures, and producing department reports.