Senior Patient Billing & Front Desk Lead

Washington University in St. Louis; St. Louis (MO); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Metro U-Pass

Retirement Savings Plan (403b)

Job summary

Washington University in St. Louis is seeking a lead for Patient Billing/Services Representatives to direct front desk and scheduling operations.

The role oversees coordination between staff, patients, healthcare professionals and the public while advocating patients' needs. The position requires a high school diploma (or equivalent) and BLS certification within one month of hire, with prior billing systems and third-party claims experience in medical offices.

Qualifications

• Education: High school diploma or equivalent; Certifications: BLS required within 1 month of hire.
• Work Experience: Billing systems and third-party claims in medical office or related customer service.
• Skills: Not Applicable

Responsibilities

• Monitors staff performance to ensure quality care and compliance with standards.
• Triages patient calls, tasks and e-mails; manages provider schedules and templates.
• Coordinates staff training, orientation, and cross-training.
• Manages supplies, equipment, mail, and operational services as needed.
• Maintains skills/competencies and participates in ongoing education.

Skills

Billing Systems

Customer Service

Data Entry

Scheduling

Interpersonal Communication

Multitasking

Confidential Data Handling

Telephone Communications

Organizing

Stress Management

Working Independently

Education

High school diploma or equivalent

Basic Life Support certification

Job description

Washington University in St. Louis is seeking a lead for Patient Billing/Services Representatives to direct front desk and scheduling operations.

The role oversees coordination between staff, patients, healthcare professionals and the public while advocating patients' needs. The position requires a high school diploma (or equivalent) and BLS certification within one month of hire, with prior billing systems and third-party claims experience in medical offices.