Billing & Scheduling Lead — Epic EHR Expert

Washington University in St. Louis; St. Louis (MO); On-site; USD 29,000 - 45,000; Full time

Job summary

Washington University in St. Louis is seeking a lead Billing Associate to oversee scheduling operations, coordinate the team, and act as a liaison between staff, patients, and healthcare professionals. This role focuses on scheduling by phone or email with minimal direct patient contact.

You will monitor performance, assist in training, ensure compliance with procedures, and provide reports for management. The position requires organizational skills and experience in medical office workflows.

Qualifications

• High school diploma or equivalent required.
• Experience in scheduling and medical office support is preferred.
• No specific certification/professional license required.

Responsibilities

• Lead Billing Associate; plans, organizes, and directs scheduling team activities.
• Monitor staff performance and ensure scheduling accuracy per department procedures.
• Triage patient calls and emails and coordinate physician schedules per protocols.
• Coordinate training and staff development with management; assist in policy changes.
• Prepare custom reports as directed by management and participate in quality improvement activities.

Skills

Computer Literacy

Data Entry

Epic EHR

Managed Care Operations

Medical Terminology

Telephone Communications

Communication

Confidential Data Handling

Decision Making

Fast-Paced Environments

Interpersonal Communication

Maintenance Scheduling

Medical Office Support

Multitasking

Office Equipment

Organizing

Prioritization

Working Independently

Education

High school diploma or equivalent

Job description

Washington University in St. Louis is seeking a lead Billing Associate to oversee scheduling operations, coordinate the team, and act as a liaison between staff, patients, and healthcare professionals. This role focuses on scheduling by phone or email with minimal direct patient contact.

You will monitor performance, assist in training, ensure compliance with procedures, and provide reports for management. The position requires organizational skills and experience in medical office workflows.