Lead Billing & Scheduling Specialist

Washington University in St. Louis; Missouri; On-site; USD 29,000 - 44,000; Full time

Job summary

Washington University in St. Louis is seeking a lead Billing Associate to guide scheduling operations and coordinate office functions.

The role involves acting as a liaison between staff, patients, healthcare professionals, and the public, primarily via phone or email with no direct patient contact. The position requires experience with scheduling, staff supervision, and training, ensuring compliance with standards and quality care.

Qualifications

• High school diploma or equivalent or combination of education and/or experience.
• 5 years of relevant experience preferred; strong data entry and communication skills.

Responsibilities

• Monitors scheduling to ensure quality care and compliance with standards.
• Triages patient calls and emails; coordinates staff schedules and training.
• Acts as primary trainer for new procedures and to new staff members with management guidance.
• Coordinates ordering of supplies and office equipment; maintains required skills and participates in training.

Skills

Computer literacy

Data entry

Epic EHR

Managed care operations

Medical terminology

Telephone communications

Education

High school diploma or equivalent

Relevant experience (5 years)

Tools

Epic EHR

Job description

Washington University in St. Louis is seeking a lead Billing Associate to guide scheduling operations and coordinate office functions.

The role involves acting as a liaison between staff, patients, healthcare professionals, and the public, primarily via phone or email with no direct patient contact. The position requires experience with scheduling, staff supervision, and training, ensuring compliance with standards and quality care.