National Accounts & Customer Experience Specialist

WM; Hagåtña (GU); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) match

Paid vacation

Paid holidays

Personal days

Job summary

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high-quality customer experience across the assigned book of business. The CSS functions as the Customer Experience liaison, maintaining connectivity to the sales experience through communication with the NAM and PM.

This role acts as a customer advocate and internal liaison, documenting interactions and supporting program initiatives that strengthen service delivery and customer satisfaction

Qualifications

• Bachelor's Degree in related field.
• High School Diploma or GED and 4 years of relevant work experience.
• 1 year of relevant work experience.

Responsibilities

• Support execution of WM's National Account program with high-quality customer experience.
• Serve as Customer Experience liaison and document interactions in Salesforce, coordinating follow-up and escalation as needed.
• Collaborate with NAM and PM to ensure alignment with sales and service delivery across WM network.

Skills

Relationship management

Sales

Marketing

Business administration

Experience requirement

Education

Bachelor's Degree

High School Diploma or GED

1 year of relevant work experience

Job description

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high-quality customer experience across the assigned book of business. The CSS functions as the Customer Experience liaison, maintaining connectivity to the sales experience through communication with the NAM and PM.

This role acts as a customer advocate and internal liaison, documenting interactions and supporting program initiatives that strengthen service delivery and customer satisfaction