National Accounts CX & Sales Support Specialist

WM; Boise (ID); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Job summary

WM is seeking a Specialist, Corporate Services to support the National Account program with consistent, high-quality customer experience. The role acts as a Customer Experience liaison, coordinating with the sales team and PM to strengthen service delivery and customer satisfaction across the WM network.

The position focuses on documenting interactions, coordinating follow-up, and supporting program initiatives, serving as the customer advocate and internal liaison for WM customers.

Qualifications

• Bachelor's degree in relationship management, sales, marketing, business administration or in lieu of degree.
• High School Diploma or GED with 4 years relevant work experience.
• 1 year of relevant work experience in addition to education requirement.

Responsibilities

• Assist NAM and PM in executing new program initiatives including right sizing, renewals, growth, acquisitions, mergers, trips and addition of new services.
• Serve as Customer Experience liaison; manage concurrent customer interactions via email and calls, document interactions, and coordinate follow-up.
• Support communications with PM and NAM to maintain connectivity to sales, and aid in reporting, escalations, and service requests.

Education

Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree

High School Diploma or GED (accredited) and 4 years of relevant work experience

1 year of relevant work experience (in addition to education requirement)

Job description

WM is seeking a Specialist, Corporate Services to support the National Account program with consistent, high-quality customer experience. The role acts as a Customer Experience liaison, coordinating with the sales team and PM to strengthen service delivery and customer satisfaction across the WM network.

The position focuses on documenting interactions, coordinating follow-up, and supporting program initiatives, serving as the customer advocate and internal liaison for WM customers.