Customer Experience & Corporate Services Specialist

WM; San Juan (PR); On-site; USD 51,000 - 64,000; Full time

Job summary

WM is seeking a Specialist, Corporate Services to support WM's National Account program by delivering consistent, high-quality customer experience across the assigned book of business. The role acts as a liaison between the customer, sales team, and internal operations, documenting interactions and coordinating follow-up actions.

Responsibilities include collaborating with NAM/PM on new program initiatives, managing customer inquiries via email and calls, generating client reports, and ensuring

Qualifications

• Bachelor's degree in relationship management, sales, marketing, business administration or in lieu of degree.
• High school diploma or GED plus 4 years of relevant work experience.
• At least 1 year of relevant work experience.

Responsibilities

• Assist NAM and PM in executing new program initiatives including renewals, growth, acquisitions, and service expansions.
• Serve as a customer advocate, handling concurrent interactions, documenting in Salesforce, and coordinating follow-up with internal teams.

Education

Bachelor's Degree in relationship management, sales, marketing, business administration or in lieu of degree

High School Diploma or GED + 4 years relevant work experience

1 year of relevant work experience

Job description

WM is seeking a Specialist, Corporate Services to support WM's National Account program by delivering consistent, high-quality customer experience across the assigned book of business. The role acts as a liaison between the customer, sales team, and internal operations, documenting interactions and coordinating follow-up actions.

Responsibilities include collaborating with NAM/PM on new program initiatives, managing customer inquiries via email and calls, generating client reports, and ensuring