National Account Customer Experience Specialist

WM; Boston (MA); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401(k) match

Paid time off

Job summary

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high-quality customer experience across assigned accounts. You will act as a Customer Experience liaison, documenting interactions, coordinating follow-up, and partnering with sales including NAM and PM to strengthen service delivery.

You will staff as the customer advocate, work with internal teams, and help drive initiatives that improve client satisfaction, billing accuracy, and

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in relationship management or sales is preferred.
• Strong communication and coordination skills required.

Responsibilities

• Support the NAM and PM in executing new program initiatives and renewals.
• Serve as a customer advocate, document interactions in Salesforce, and coordinate follow-up.
• Collaborate with internal teams to ensure service delivery and issue resolution.

Education

Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree

High School Diploma or GED (accredited) and 4 years of relevant work experience

1 year of relevant work experience (in addition to education requirement)

Job description

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high-quality customer experience across assigned accounts. You will act as a Customer Experience liaison, documenting interactions, coordinating follow-up, and partnering with sales including NAM and PM to strengthen service delivery.

You will staff as the customer advocate, work with internal teams, and help drive initiatives that improve client satisfaction, billing accuracy, and