National Accounts Customer Experience Specialist

WM; Richmond (VA); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation and holidays

Job summary

WM is seeking a Specialist, Corporate Services to support the National Account program and deliver high-quality customer experience across the book of business. The role acts as a Customer Experience liaison, maintaining connectivity to sales through regular communication with the NAM and PM.

Responsibilities include documenting interactions in Salesforce, coordinating follow-ups, supporting program initiatives, and ensuring accurate client billing and service delivery across the WM network.

Qualifications

• Bachelor's degree or equivalent experience in relevant field.
• Minimum of 4 years of related work experience with a high school diploma.
• At least 1 year of relevant work experience in addition to education requirements.

Responsibilities

• Support execution of WM's National Account program and customers across book of business.
• Document interactions, coordinate follow-ups, and escalate as needed with WM teams.
• Serve as Customer Experience liaison, ensuring consistent, high-quality service and reporting.
• Prepare client forums, reporting, and training on WM systems and portals.

Education

Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree

High School Diploma or GED (accredited) and 4 years of relevant work experience

1 year of relevant work experience (in addition to education requirement)

Tools

Salesforce

E-business portal

Job description

WM is seeking a Specialist, Corporate Services to support the National Account program and deliver high-quality customer experience across the book of business. The role acts as a Customer Experience liaison, maintaining connectivity to sales through regular communication with the NAM and PM.

Responsibilities include documenting interactions in Salesforce, coordinating follow-ups, supporting program initiatives, and ensuring accurate client billing and service delivery across the WM network.