National Accounts CX Specialist

WM; Dover (DE); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Stock purchase plan

401(k) with company match

Paid vacation, holidays & personaldays

Job summary

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high-quality customer experience across the assigned book of business. The role acts as a Customer Experience liaison, maintaining connectivity to the sales team and documenting interactions in Salesforce.

Responsibilities include assisting NAM/PM with new program initiatives, managing inbound customer communications, and producing client-specific reporting.

Qualifications

• Bachelor's degree or equivalent required in either relationship management, sales, marketing, business administration, or a related field.
• High school diploma or GED with at least 4 years of relevant work experience.
• At least 1 year of relevant work experience beyond the education requirement.

Responsibilities

• Assist NAM and PM in executing new program initiatives including renewals, growth, acquisitions, and service additions.
• Manage concurrent customer interactions from emails and tasks, with follow-up actions via email or calls; coordinate with PM for customer satisfaction.
• Document interactions in Salesforce; resolve issues by engaging appropriate WM departments; escalate when needed and support client forums and reporting.

Education

Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree

High School Diploma or GED (accredited) and 4 years of relevant work experience

1 year of relevant work experience (in addition to education requirement)

Job description

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high-quality customer experience across the assigned book of business. The role acts as a Customer Experience liaison, maintaining connectivity to the sales team and documenting interactions in Salesforce.

Responsibilities include assisting NAM/PM with new program initiatives, managing inbound customer communications, and producing client-specific reporting.