Account & Customer Experience Specialist

WM; Montpelier (VT); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid vacation, holidays, and personal/

Job summary

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high-quality customer experience, acting as a liaison between the sales team and clients. The role includes documenting interactions and coordinating follow-up to strengthen service delivery across the WM network.

The position requires collaboration with NAM and PM, and responsibilities include preparing client reporting and ensuring timely service across WM facilities.

Qualifications

• Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience
• 1 year of relevant work experience (in addition to education requirement).

Responsibilities

• Support execution of WM's National Account program and provide high-quality customer experience.
• Coordinate with NAM, PM and sales team; document interactions, escalate issues, and prepare client reports.

Skills

Relationship management

Sales

Marketing

Business Administration

Education

Bachelor's Degree in related field

High School Diploma or GED

4 years of relevant work experience

1 year of relevant work experience

Job description

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high-quality customer experience, acting as a liaison between the sales team and clients. The role includes documenting interactions and coordinating follow-up to strengthen service delivery across the WM network.

The position requires collaboration with NAM and PM, and responsibilities include preparing client reporting and ensuring timely service across WM facilities.