Multisite Customer Experience Coordinator

Ricoh USA, Inc.; Exton (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401K / HSA

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator to support daily operations and implement new services within a defined geographic area. You will work to deliver high-quality, on-site services across multiple client locations while maintaining strong customer relationships.

The role requires flexibility to travel locally, a valid driver's license, and the ability to respond to evolving client needs. Join a dynamic team focused on service excellence and operational efficiency.

Qualifications

• High school diploma with at least 12 months of relevant work experience.
• Data-driven and customer-centric mindset.
• Excellent communication abilities and flexibility to travel between client locations.

Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent service delivery.
• Deliver on-site business services including mail/print, hospitality, reception, shipping, courier coordination, and printer fleet management.
• Travel locally to post offices and satellite offices as needed.
• Collaborate with management to improve operational processes using data-driven insights.
• Assist in implementing new customer accounts and service expansions.

Skills

Customer service

Communication

Data-driven

Microsoft Office

Flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator to support daily operations and implement new services within a defined geographic area. You will work to deliver high-quality, on-site services across multiple client locations while maintaining strong customer relationships.

The role requires flexibility to travel locally, a valid driver's license, and the ability to respond to evolving client needs. Join a dynamic team focused on service excellence and operational efficiency.