Area Customer Service Coordinator: Multi-Site Travel

Ricoh USA, Inc.; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Monthly travel stipend

Mileage reimbursement

Job summary

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator to support daily operations and implement new services within an assigned geographic area. You will be the vital link ensuring exceptional service delivery for multiple client sites and collaborating with management to drive continuous improvement.

The role requires travel between locations within a 40–50 mile radius, strong communication, and a service-first mindset to foster client relationships and operational excellence.

Qualifications

• Customer service and communication skills are essential for client-facing tasks.
• Demonstrates a data-driven and innovative approach to operations and service delivery.
• Ability to adapt and respond to changing client needs across multiple locations.

Responsibilities

• Provide coverage across multiple client sites and ensure high-quality service delivery.
• Deliver on-site business services including mail, print, hospitality, reception, and shipping.
• Coordinate courier logistics and printer fleet management; travel locally as needed.
• Collaborate with management to improve processes using data-driven insights.
• Assist in onboarding new accounts and expanding services with Field Implementation Managers.
• Maintain service standards with a service-first mindset and professional interactions.
• Travel between client locations within a 40–50-mile radius; maintain flexibility for overtime.

Skills

Customer service

Communication

Travel readiness

Data-driven

Adaptability

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh USA, Inc. is seeking an Area Customer Service Coordinator to support daily operations and implement new services within an assigned geographic area. You will be the vital link ensuring exceptional service delivery for multiple client sites and collaborating with management to drive continuous improvement.

The role requires travel between locations within a 40–50 mile radius, strong communication, and a service-first mindset to foster client relationships and operational excellence.