Multi-Site Customer Service Coordinator - Travel & Onsite Support

Ricoh Americas Corporation; Las Vegas (NV); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Job summary

Ricoh Americas Corporation is seeking an Area Customer Service Coordinator to provide on-site coverage across multiple client locations, delivering mail/print services, hospitality, and receptionist support. The role includes travel within a 40–50 mile radius, with a monthly stipend and mileage reimbursement.

You’ll collaborate with management to improve processes and support new account implementations, fostering a customer-centric service mindset with professional integrity.

Qualifications

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including travel between customer locations within a 40–50-mile radius.
• Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations.
• This role requires regular use of a personal vehicle. Employees must maintain a valid driver’s license and automobile insurance that meets or exceeds company-required coverage levels.
• Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.

Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support based on each client’s unique needs.
• Deliver on-site business services, including but not limited to: mail and print services, hospitality support, and reception/front desk coverage.
• Shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.

Skills

Flexibility

Communication

Customer-centric

Data-driven

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh Americas Corporation is seeking an Area Customer Service Coordinator to provide on-site coverage across multiple client locations, delivering mail/print services, hospitality, and receptionist support. The role includes travel within a 40–50 mile radius, with a monthly stipend and mileage reimbursement.

You’ll collaborate with management to improve processes and support new account implementations, fostering a customer-centric service mindset with professional integrity.