Multilingual Call Center Agent - Guest Services & Hospitality

Disney; Helena (MT); Remote; USD 31,824 - 43,056; Full time

Job summary

Disney in Montana is seeking a Call Center Representative to handle high-volume phone calls and provide prompt visitor services. This full-time role operates on a 365-day schedule that includes weekends and public holidays.

The position requires fluency in Cantonese, English, and Putonghua, and the ability to operate company systems accurately. Prior hospitality-related experience is preferred, with proficiency in Microsoft Office and Chinese word processing.

Qualifications

• Fluent in Cantonese, English, and Putonghua.
• Ability to mirror expert photograph while maintaining guest privacy.
• Full-time availability for any shift, including weekends and holidays.

Responsibilities

• Handle high-volume phone calls.
• Provide prompt, high-quality visitor services.
• Operate system and programs accurately.

Skills

Cantonese

Putonghua

English

Education

Bachelor's degree

Tools

Microsoft Office

Chinese word processing

Job description

Disney in Montana is seeking a Call Center Representative to handle high-volume phone calls and provide prompt visitor services. This full-time role operates on a 365-day schedule that includes weekends and public holidays.

The position requires fluency in Cantonese, English, and Putonghua, and the ability to operate company systems accurately. Prior hospitality-related experience is preferred, with proficiency in Microsoft Office and Chinese word processing.