Bilingual Guest Call Center Rep — Hotel & Resort

Disney; Tallahassee (FL); Remote; USD 27,552 - 41,328; Full time

Job summary

Disney in Tallahassee, USA is seeking a Call Center Representative to handle a high volume of guest calls, provide courteous assistance, and direct inquiries about park amenities and lodging options.

Requirements include fluency in Cantonese, English and Putonghua, a Bachelor's degree, and full-time availability with overnight shifts; strong PC skills (MS Office) and teamwork are essential.

Qualifications

• Bachelor's Degree is required.
• Fluent in Cantonese, English and Putonghua.
• Full-time availability including overnight shifts.

Responsibilities

• Handle high volume of telephone calls from guests for various purposes.
• Provide prompt and courteous assistance with visitor inquiries and offerings.
• Operate motel booking systems and related applications accurately and efficiently.

Skills

Multilingual guest service

Teamwork

Fast-paced environment

Customer empathy

Education

Bachelor's Degree

Tools

MS Office (Word/Excel/PowerPoint)

Chinese word processing

Job description

Disney in Tallahassee, USA is seeking a Call Center Representative to handle a high volume of guest calls, provide courteous assistance, and direct inquiries about park amenities and lodging options.

Requirements include fluency in Cantonese, English and Putonghua, a Bachelor's degree, and full-time availability with overnight shifts; strong PC skills (MS Office) and teamwork are essential.