Multilingual Guest Services Agent — Full-Time

Disney; Santa Fe (NM); Remote; USD 27,552 - 41,328; Full time

Job summary

Disney in Santa Fe, USA is hiring a Call Center Representative to handle high-volume guest calls and provide excellent service. The role requires fluency in Cantonese, English and Putonghua, with a strong emphasis on protecting guest privacy and professional presentation.

We seek full-time availability across all shifts, including weekends and holidays. Prior hotel, hospitality, or tourism experience is advantageous, and proficiency with Microsoft Office and Chinese word processing is a plus.

Qualifications

• Fluent in Cantonese, English and Putonghua; non-Chinese language speakers welcome.
• Ability to protect guest privacy while presenting a professional image.
• Full-time availability required for all shifts, including weekends and holidays.
• Hotel/hospitality or tourism-related experience is a plus; training in hospitality management is preferred.

Responsibilities

• Handle high-volume guest calls and deliver courteous service.
• Provide prompt, accurate guest services at the front line.
• Assist with reservations, inquiries and guest requests while maintaining efficiency.

Skills

Cantonese

English

Putonghua

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Chinese word processing

Job description

Disney in Santa Fe, USA is hiring a Call Center Representative to handle high-volume guest calls and provide excellent service. The role requires fluency in Cantonese, English and Putonghua, with a strong emphasis on protecting guest privacy and professional presentation.

We seek full-time availability across all shifts, including weekends and holidays. Prior hotel, hospitality, or tourism experience is advantageous, and proficiency with Microsoft Office and Chinese word processing is a plus.