Multilingual Guest Services Executive (Call Center)

Disney; City of Albany (NY); Remoto; USD 27.552 - 41.328; Tempo pieno

Descrizione del lavoro

Disney's Call Center in Albany, NY is seeking a Call Center Executive to handle a high volume of guest calls and deliver outstanding service. The role requires a Bachelor's degree and fluency in Cantonese, English and Putonghua, with full-time availability and shift flexibility.

You will work in a fast-paced environment, maintain guest privacy, and collaborate with team members to resolve inquiries efficiently.

Competenze

• Fluent in Cantonese, English and Putonghua.
• Ability to maintain visitor privacy while presenting a professional image.
• Capable of performing well in a fast-paced environment.
• Strong teamwork, initiative and reliability.
• Full-time availability and ability to work any shift.
• Hospitality/tourism experience is a plus.

Mansioni

• Handle a high volume of guest calls.
• Provide excellent guest services.
• Process front desk transactions and applications accurately and efficiently.

Conoscenze

Cantonese

English

Putonghua

Privacy

Customer service

Team player

Sense of duty

Fast-paced

Formazione

Bachelor's Degree

Strumenti

Microsoft Office

Descrizione del lavoro

Disney's Call Center in Albany, NY is seeking a Call Center Executive to handle a high volume of guest calls and deliver outstanding service. The role requires a Bachelor's degree and fluency in Cantonese, English and Putonghua, with full-time availability and shift flexibility.

You will work in a fast-paced environment, maintain guest privacy, and collaborate with team members to resolve inquiries efficiently.