Multilingual Guest Services Executive (Call Center)

Disney; City of Albany (NY); Remote; USD 27,552 - 41,328; Full time

Job summary

Disney's Call Center in Albany, NY is seeking a Call Center Executive to handle a high volume of guest calls and deliver outstanding service. The role requires a Bachelor's degree and fluency in Cantonese, English and Putonghua, with full-time availability and shift flexibility.

You will work in a fast-paced environment, maintain guest privacy, and collaborate with team members to resolve inquiries efficiently.

Qualifications

• Fluent in Cantonese, English and Putonghua.
• Ability to maintain visitor privacy while presenting a professional image.
• Capable of performing well in a fast-paced environment.
• Strong teamwork, initiative and reliability.
• Full-time availability and ability to work any shift.
• Hospitality/tourism experience is a plus.

Responsibilities

• Handle a high volume of guest calls.
• Provide excellent guest services.
• Process front desk transactions and applications accurately and efficiently.

Skills

Cantonese

English

Putonghua

Privacy

Customer service

Team player

Sense of duty

Fast-paced

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Disney's Call Center in Albany, NY is seeking a Call Center Executive to handle a high volume of guest calls and deliver outstanding service. The role requires a Bachelor's degree and fluency in Cantonese, English and Putonghua, with full-time availability and shift flexibility.

You will work in a fast-paced environment, maintain guest privacy, and collaborate with team members to resolve inquiries efficiently.