Bilingual Call Center Specialist — Guest Solutions

Disney; Topeka (KS); Remote; USD 27,552 - 41,328; Full time

Job summary

Disney is seeking a Call Center Representative in Topeka, USA to handle a high volume of guest calls and inquiries. You will provide direct, single-step solutions and operate resort call center systems to ensure guest satisfaction.

The role requires fluency in Cantonese, English, and Putonghua, a Bachelor's degree, and full-time availability for all shifts, including weekends and holidays. Prior experience in hotels or tourism is preferred.

Qualifications

• Bachelor's degree required.
• Fluency in Cantonese, English and Putonghua.
• Ability to protect guest privacy while taking photographs.
• Self-motivated with a sense of responsibility.
• Full-time availability for all shifts.

Responsibilities

• Handle a high volume of guest calls and inquiries.
• Provide single-stop guest solutions directly.
• Operate resort call center systems and applications efficiently.

Skills

Cantonese

English

Putonghua

Guest privacy

Self-motivated

Full-time availability

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Disney is seeking a Call Center Representative in Topeka, USA to handle a high volume of guest calls and inquiries. You will provide direct, single-step solutions and operate resort call center systems to ensure guest satisfaction.

The role requires fluency in Cantonese, English, and Putonghua, a Bachelor's degree, and full-time availability for all shifts, including weekends and holidays. Prior experience in hotels or tourism is preferred.