Bilingual Guest Services Specialist (Cantonese/Putonghua)

Disney; Austin (TX); Remote; USD 20,664 - 28,929; Full time

Job summary

Disney in Austin, Texas is a Call Center Representative role aimed at delivering prompt, courteous guest service while handling a high volume of calls. You will support resort call center systems and ensure accurate processing of guest inquiries.

A Bachelor's degree is required, with fluency in Cantonese, English and Putonghua to assist diverse guests. Experience in hospitality or customer service is preferred, plus MS Office and Chinese word processing skills. $18/hour.

Qualifications

• Bachelor’s degree is required.
• Fluency in Cantonese, English and Putonghua.
• Hospitality, customer service or tourism experience preferred.
• Microsoft Office and Chinese word processing skills are a plus.

Responsibilities

• Handle a high volume of phone calls for various purposes.
• Provide excellent guest services promptly.
• Manage resort call center systems and applications accurately and efficiently.

Skills

Cantonese

Putonghua

English

Guest service

Team player

Education

Bachelor’s degree

Tools

Microsoft Word

Excel

PowerPoint

Chinese word processing

Job description

Disney in Austin, Texas is a Call Center Representative role aimed at delivering prompt, courteous guest service while handling a high volume of calls. You will support resort call center systems and ensure accurate processing of guest inquiries.

A Bachelor's degree is required, with fluency in Cantonese, English and Putonghua to assist diverse guests. Experience in hospitality or customer service is preferred, plus MS Office and Chinese word processing skills. $18/hour.