Multifamily Property Leasing & Resident Services Pro

Pennrose Management Company; Homecrest (MD); On-site; USD 33,000 - 36,000; Full time

Job summary

Pennrose Management Company is seeking a Property Leasing Specialist to market and lease assigned properties and provide resident services. You will develop and implement policies under the direction of the Property Manager and Regional Property Manager, ensuring compliant leasing operations.

The role requires coordinating open houses, tours, and promotional activities, managing applications, and maintaining accurate records and deposits while delivering excellent customer service across

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• 2+ years of experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program and/or HOPE VI preferred.
• HUD programs including HOPE VI and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver’s license, an insured vehicle, and the ability to travel between properties.

Responsibilities

• Coordinate leasing events such as open houses and tours.
• Assist with resident services programming.
• Monitor market conditions affecting leasing and operations.
• Manage property answering service and ensure top client service.
• Notify residents of tenancy issues.
• File eviction court documents and attend hearings as Landlord’s representative.
• Oversee security deposit administration and refunds.
• Maintain building security measures and notify management/owners/insurance carriers.
• Maintain accounts payable/receivable procedures.
• Process property expenditures for approval.
• Maintain reference book on property features, vacancies, promotions.
• Lead tours showing vacant units and amenities.
• Track referrals, walk-ins, and inquiries.
• Prepare leasing checklists and rental packages.
• Review and screen applications for approval.
• Maintain filing system for tenants, applicants, accounting, vendors.
• Maintain deposits and rental collections.
• Monitor landlord-tenant relations and mediate disputes.
• Respond to resident concerns and provide referrals to appropriate agencies.
• Use maintenance software to enter and track work orders.
• Inspect apartments for move-in/out condition and turnover status.
• Assist with annual unit inspections and recertification of residents.
• Reassess property and conduct competitive marketing analysis.
• Stay compliant with laws and company policies.
• Order office supplies.
• Maintain daily office hours including weekends/holidays.
• Adhere to invoice approval policy; no authority to purchase.

Skills

Customer service

Communication

Driver's license

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Excel

Outlook

Job description

Pennrose Management Company is seeking a Property Leasing Specialist to market and lease assigned properties and provide resident services. You will develop and implement policies under the direction of the Property Manager and Regional Property Manager, ensuring compliant leasing operations.

The role requires coordinating open houses, tours, and promotional activities, managing applications, and maintaining accurate records and deposits while delivering excellent customer service across