Multifamily Leasing & Resident Experience Specialist

Pennrose Management Company; New York (NY); On-site; USD 37,000 - 40,000; Full time

Job summary

Pennrose Management Company is seeking a Leasing Specialist in New York to market and lease assigned properties, coordinate events, and provide resident services. You will develop and implement policies to support property management under supervision.

Key duties include handling leasing activities, processing applications, maintaining deposits, and ensuring compliance with housing programs and laws. Requires travel between properties and a valid license.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• 2+ years experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program and/or HOPE 6 preferred.
• Knowledge of HUD programs including HOPE 6 and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties).

Responsibilities

• Coordinating leasing events such as open houses, realtor tours, and resident promotional activities.
• Assists with the development and implementation of resident services programming.
• Maintains knowledge of market conditions affecting leasing and operations.
• Manages property’s answering service and ensures customer service standards.
• Notifies residents of tenancy issues.
• Files court documents for eviction and attends court hearings as Landlord’s representative.
• Oversees security deposit administration and processing of refunds.
• Maintains building security measures and notifies management/owners/insurance carriers as needed.
• Maintains accounts payable/receivable procedures.
• Processes property expenditures for approval.
• Maintains administrative and property issue logs.
• Leads property tours and markets amenities.
• Tracks referrals and inquiries.
• Maintains reference materials on property features, vacancies, and promotions.
• Prepares leasing checklists and required forms.
• Reviews and screens applications for approval.
• Maintains filing systems for tenants, applicants, and vendors.
• Maintains deposit and rental collections.
• Mediates landlord-tenant disputes and responds to resident concerns.
• Uses maintenance software to track work orders.
• Inspects apartments for move-in/out conditions and turnover.
• Assists with annual inspections and recertifications.
• Remains compliant with laws affecting marketing and leasing (Fair Housing, etc.).
• Orders office supplies.
• Maintains regular office hours including weekends/holidays.
• Adheres to invoice approval policy.

Skills

Customer service

Communication

Organization

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Excel

Microsoft Outlook

Job description

Pennrose Management Company is seeking a Leasing Specialist in New York to market and lease assigned properties, coordinate events, and provide resident services. You will develop and implement policies to support property management under supervision.

Key duties include handling leasing activities, processing applications, maintaining deposits, and ensuring compliance with housing programs and laws. Requires travel between properties and a valid license.