Leasing & Resident Services Specialist (Multifamily)

Pennrose; Glenside (PA); On-site; USD 32,000 - 34,000; Full time

Job summary

Pennrose seeks a Property Manager/Leasing professional to market and lease the assigned property and provide resident services. Develops and implements policies under the direction of the Property Manager and Regional Property Manager.

Key duties include coordinating leasing events, managing resident services programming, and staying informed about market conditions and HUD programs affecting leasing and operations.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• 2+ years experience in multi-family property management.
• Experience with LIHTC and/or HOPE VI preferred.
• Knowledge of HUD programs including HOPE VI and Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver’s license, insured vehicle, and ability to travel between properties.

Responsibilities

• Coordinating leasing events such as open houses, realtor tours, and resident promotional activities.
• Assists with the development and implementation of resident services programming.
• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations.
• Manages property’s answering service, ensuring customer service and up-to-date contact information.
• Notifies residents of all issues affecting their tenancy.
• Files court documents for eviction and attends scheduled court hearings as Landlord’s representative.
• Oversees security deposit administration including inspections and refunds.
• Maintains familiarity with accounts payable/receivable procedures.
• Prepares leasing checklist and package including forms, deposits, schedules, and information.
• Reviews and screens all applications for Property Manager’s approval.
• Maintains property filing systems and deposits/collections.
• Leads tours of property and tracks referrals, walk-ins, and inquiries.
• Maintains reference book of property features, vacancies, and promotions.
• Maintains office supplies and regular daily office hours.

Skills

Customer service

Property management

Leasing

Marketing coordination

Communication

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Excel

Microsoft Outlook

Job description

Pennrose seeks a Property Manager/Leasing professional to market and lease the assigned property and provide resident services. Develops and implements policies under the direction of the Property Manager and Regional Property Manager.

Key duties include coordinating leasing events, managing resident services programming, and staying informed about market conditions and HUD programs affecting leasing and operations.