Multifamily Leasing & Resident Services Coordinator

Pennrose Management Company; Roswell (GA); On-site; USD 32,000 - 34,000; Full time

Job summary

Pennrose Management Company in Roswell, GA is seeking a Property Leasing Coordinator responsible for marketing, leasing, and resident services across assigned properties. The role includes coordinating open houses, tours, and promotional activities, while maintaining compliance with housing laws and managing deposits and move-ins.

The position requires strong customer service, familiarity with property management software, and the ability to travel between properties.

Qualifications

• High School Diploma or equivalent
• Bachelor’s Degree preferred
• 2+ years’ experience in multi-family property management
• Experience with Low Income Housing Tax Credit Program and/or HOPE 6 preferred
• Knowledge of HUD programs including HOPE VI and project-based Section 8
• Proficiency in Yardi
• Proficiency in Microsoft Windows, including Excel and Outlook
• Excellent customer service skills
• Requires a valid driver’s license, insured vehicle, and ability to travel between properties

Responsibilities

• Coordinate leasing events such as open houses, realtor tours, and resident promotional activities
• Assist with development and implementation of resident services programming
• Maintain knowledge of market conditions affecting leasing and operations
• Manage property’s answering service and ensure superior customer service
• Notify residents of tenancy issues and maintain communications
• File court documents for eviction and attend hearings as Landlord’s representative
• Oversee security deposit administration and move-in/move-out inspections
• Maintain property security measures and notify management of incidents
• Handle accounts payable/receivable and processing expenditures for approval
• Lead property tours and track referrals, walk-ins, and inquiries
• Prepare leasing checklists and ensure all forms, deposits and info are complete
• Review and screen applications for Property Manager’s approval
• Maintain filing system for tenant, applicant, accounting, vendor and contract files
• Maintain deposit and rental collections
• Monitor landlord-tenant relations and mediate disputes
• Respond to resident concerns and provide referrals to agencies
• Use maintenance software to enter and track work orders
• Inspect apartments for move-in/out condition and turnover status
• Assist with annual unit inspections and recertification of residents
• Assist with competitive marketing analysis
• Remain compliant with leasing policies and Fair Housing laws
• Order office supplies
• Maintain regular office hours including weekends/holidays
• Adhere to invoice approval policy, no authority to purchase goods/services

Skills

Customer service

Communication

Multitask

Travel readiness

Education

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Excel

Outlook

Job description

Pennrose Management Company in Roswell, GA is seeking a Property Leasing Coordinator responsible for marketing, leasing, and resident services across assigned properties. The role includes coordinating open houses, tours, and promotional activities, while maintaining compliance with housing laws and managing deposits and move-ins.

The position requires strong customer service, familiarity with property management software, and the ability to travel between properties.