Multichannel Customer Support Specialist

ManpowerGroup; Fremont Township (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) with match

Weekly Pay

Job summary

ManpowerGroup is seeking a Contact Center Customer Service to join the team in Fremont, MI. You will support outreach, sampling programs, and consumer insights through calls, emails, and digital channels.

The role requires strong communication and customer service skills, with a standard 8am–5pm schedule and potential evening/weekend shifts. Training and cross-functional collaboration are emphasized to drive actionable recommendations.

Qualifications

• High School Diploma or GED.
• Additional education or certification in customer service is a plus.
• Strong verbal and written communication and interpersonal skills.
• Computer literacy and basic systems knowledge.
• Ability to work evenings and weekends if required.

Responsibilities

• Handle direct consumer interactions via phone, email, SMS, live chat, and digital channels.
• Perform outbound calls and emails to recruit participants for sampling and education programs.
• Manage sampling program execution and fulfillment for healthcare professionals.
• Conduct consumer surveys to identify product insights and shopping behaviors.
• Track usage and engagement, collaborating with teams to translate insights into actions.

Skills

Communication skills

Customer service

Problem solving

Interpersonal skills

Computer literacy

Education

High School Diploma or GED

Job description

ManpowerGroup is seeking a Contact Center Customer Service to join the team in Fremont, MI. You will support outreach, sampling programs, and consumer insights through calls, emails, and digital channels.

The role requires strong communication and customer service skills, with a standard 8am–5pm schedule and potential evening/weekend shifts. Training and cross-functional collaboration are emphasized to drive actionable recommendations.