Contact Center Customer Service

ManpowerGroup; Fremont Township (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) with match

Weekly Pay

Job summary

ManpowerGroup is seeking a Contact Center Customer Service to join the team in Fremont, MI. You will support outreach, sampling programs, and consumer insights through calls, emails, and digital channels.

The role requires strong communication and customer service skills, with a standard 8am–5pm schedule and potential evening/weekend shifts. Training and cross-functional collaboration are emphasized to drive actionable recommendations.

Qualifications

• High School Diploma or GED.
• Additional education or certification in customer service is a plus.
• Strong verbal and written communication and interpersonal skills.
• Computer literacy and basic systems knowledge.
• Ability to work evenings and weekends if required.

Responsibilities

• Handle direct consumer interactions via phone, email, SMS, live chat, and digital channels.
• Perform outbound calls and emails to recruit participants for sampling and education programs.
• Manage sampling program execution and fulfillment for healthcare professionals.
• Conduct consumer surveys to identify product insights and shopping behaviors.
• Track usage and engagement, collaborating with teams to translate insights into actions.

Skills

Communication skills

Customer service

Problem solving

Interpersonal skills

Computer literacy

Education

High School Diploma or GED

Job description

Our client is seeking a Contact Center Customer Service to join their team. As a Contact Center Customer Service, you will be part of the Contact Center team supporting Nutrition. The ideal candidate will have strong communication, customer service skills, and problem solving skills which will align successfully in the organization.

Job Title: Contact Center Customer Service

Location: Fremont, MI

Pay Range: $16

What's the Job?

• Conduct direct consumer and engagement activities across phone, email, SMS, live chat, and digital platforms.

• Support outreach and recruitment by performing outbound calls and email outreach to recruit sampling, educational, and research programs.

• Manage sampling program execution, including handling sample requests and fulfillment programs for pediatricians, family practitioners, dietitians, and nurse practitioners.

• Execute consumer and survey activities to uncover insights on product concepts, unmet consumer needs, and new shopping behavior.

• Track sample utilization, reorder requests, and engagement, then partner cross-functionally to translate insights into actionable recommendations.

What's Needed?

• High School Diploma or GED.

• Additional education or certification in customer service considered a plus.

• Strong communication skills (verbal and written) and interpersonal skills.

• Computer and/or systems knowledge.

• Problem solving skills and customer service skills; availability for evenings and weekends may be required.

What's in it for me?

• Opportunity to connect consumers and healthcare professionals through meaningful engagement.

• Work schedule: Full-time, 8am - 5pm, with possible evening and weekend availability.

• Support for program execution, including sampling and educational toolkits.

• Collaborative environment working with cross-functional partners to turn feedback into recommendations.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -Manpower, Experis, Talent Solutions, and Jefferson Wells- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.