Engagement & Outreach Coordinator — Flexible Schedule

Experis Technology Group; Fremont Township (MI); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plans

Dental plan

Vision plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Business Travel Insurance

401(k) with match

Weekly Pay

Descrizione del lavoro

ManpowerGroup is seeking a Consumer Engagement Coordinator for Fremont, MI to support outbound outreach, education, and CRM-based engagement across consumers, caregivers, and healthcare professionals. This role emphasizes strong communication, a customer-first mindset, and precise documentation.

The position offers a structured 35-hour work week with weekly pay, a range of health and retirement benefits, and opportunities to grow within the ManpowerGroup family of brands, including Experis,

Competenze

• High school diploma or equivalent required.
• Experience in customer service, call center, healthcare support, or related experience is a plus.
• Outbound calls or written outreach experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and ability to handle confidential information.

Mansioni

• Conduct proactive outbound phone calls and email follow-ups to consumers regarding previous interactions, programs, promotions, product inquiries, and support needs.
• Provide product, nutrition, program, and service-related information using approved resources and scripts.
• Strengthen relationships by offering education, support, and personalized outreach that connects individuals with the right products, services, and resources.
• Engage healthcare professionals and healthcare office staff through proactive outbound calls to promote awareness of educational resources, programs, samples, coupons, and professional services.
• Maintain accurate and complete documentation of all interactions and engagement outcomes in CRM systems, including verifying and updating contact information and account details.

Conoscenze

Communication

MS Office

Time management

Handling confidential information

Formazione

High school diploma or equivalent

Strumenti

CRM software

Descrizione del lavoro

ManpowerGroup is seeking a Consumer Engagement Coordinator for Fremont, MI to support outbound outreach, education, and CRM-based engagement across consumers, caregivers, and healthcare professionals. This role emphasizes strong communication, a customer-first mindset, and precise documentation.

The position offers a structured 35-hour work week with weekly pay, a range of health and retirement benefits, and opportunities to grow within the ManpowerGroup family of brands, including Experis,