Contact Center Customer Service

Experis-US; Fremont Township (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Flexible Spending Account

Life Insurance

Disability Insurance

401(k) with match

Weekly pay

Job summary

ManpowerGroup in Fremont, MI is seeking a Contact Center Customer Service representative to engage with consumers across phone, email, SMS, live chat, and digital platforms. You will support outreach to recruit participants for sampling, education, and research programs and manage sampling fulfillment for healthcare professionals.

The role is full-time, 8am–5pm, with possible evenings and weekends. A high school diploma is required; additional education in customer service is a plus.

Qualifications

• High School Diploma or GED required; further education in customer service is a plus.
• Strong verbal and written communication and interpersonal skills.
• Basic computer or systems knowledge required.
• Problem solving and customer service abilities; evenings/weekends may be required.

Responsibilities

• Conduct consumer engagement across phone, email, SMS, live chat, and digital platforms.
• Support outreach and recruitment through outbound calls and emails.
• Manage sampling programs for healthcare professionals and fulfillment.
• Execute consumer/survey activities to uncover insights on product concepts and shopping behavior.
• Track sample utilization and translate insights into actionable recommendations with cross-functional teams.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Computer literacy

Education

High School Diploma or GED

Job description

Job Title:

Contact Center Customer Service

Location:

Fremont, MI

Pay Range:

$16

What's the Job?

Conduct direct consumer and engagement activities across phone, email, SMS, live chat, and digital platforms. Support outreach and recruitment by performing outbound calls and email outreach to recruit sampling, educational, and research programs. Manage sampling program execution, including handling sample requests and fulfillment programs for pediatricians, family practitioners, dietitians, and nurse practitioners. Execute consumer and survey activities to uncover insights on product concepts, unmet consumer needs, and new shopping behavior. Track sample utilization, reorder requests, and engagement, then partner cross-functionally to translate insights into actionable recommendations.

What's Needed?

High School Diploma or GED. Additional education or certification in customer service considered a plus. Strong communication skills (verbal and written) and interpersonal skills. Computer and/or systems knowledge. Problem solving skills and customer service skills; availability for evenings and weekends may be required.

What's in it for me?

Opportunity to connect consumers and healthcare professionals through meaningful engagement. Work schedule: Full-time, 8am - 5pm, with possible evening and weekend availability. Support for program execution, including sampling and educational toolkits. Collaborative environment working with cross-functional partners to turn feedback into recommendations.

Benefits:

• Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay

We look forward to speaking with you!

About ManpowerGroup

Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.