Customer Engagement & Service Delivery Specialist

ManpowerGroup Global, Inc.; Fremont Township (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Business Travel Insurance

401(k) with match

Job summary

ManpowerGroup Global, Inc. is seeking a Consumer Engagement & Service Delivery specialist to join the Customer Support Department in Fremont, MI.

You will handle phone-based consumer interactions, support ratings/reviews and other channels, and resolve inquiries with empathy. The role emphasizes strong communication and adaptability in a multi-channel environment, with a second shift (10:00 am - 2:00 pm) and a pay rate of $16.50 per hour on W2.

Qualifications

• High school diploma or GED required.
• Active listening and empathy skills.
• Clear, professional written and verbal communication skills.
• Basic computer and system proficiency.
• Ability to work in a fast-paced, multi-channel environment.

Responsibilities

• Handle primarily phone-based consumer interactions with flexibility to support ratings/reviews and other channels
• Resolve standard consumer inquiries, complaints, and feedback with professionalism and empathy
• Execute eCommerce transactions and support promotional initiatives
• Provide product guidance using approved resources

Skills

Active listening

Empathy

Written communication

Verbal communication

Computer basics

Multi-channel work

Education

High School Diploma or GED

Job description

ManpowerGroup Global, Inc. is seeking a Consumer Engagement & Service Delivery specialist to join the Customer Support Department in Fremont, MI.

You will handle phone-based consumer interactions, support ratings/reviews and other channels, and resolve inquiries with empathy. The role emphasizes strong communication and adaptability in a multi-channel environment, with a second shift (10:00 am - 2:00 pm) and a pay rate of $16.50 per hour on W2.