Healthcare Outreach & Customer Service Agent

Experis Technology Group; Fremont Township (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Flexible Spending Account

Life Insurance

Disability Insurance

401(k) with match

Weekly pay

Job summary

ManpowerGroup in Fremont, MI is seeking a Contact Center Customer Service representative to engage with consumers across phone, email, SMS, live chat, and digital platforms. You will support outreach to recruit participants for sampling, education, and research programs and manage sampling fulfillment for healthcare professionals.

The role is full-time, 8am–5pm, with possible evenings and weekends. A high school diploma is required; additional education in customer service is a plus.

Qualifications

• High School Diploma or GED required; further education in customer service is a plus.
• Strong verbal and written communication and interpersonal skills.
• Basic computer or systems knowledge required.
• Problem solving and customer service abilities; evenings/weekends may be required.

Responsibilities

• Conduct consumer engagement across phone, email, SMS, live chat, and digital platforms.
• Support outreach and recruitment through outbound calls and emails.
• Manage sampling programs for healthcare professionals and fulfillment.
• Execute consumer/survey activities to uncover insights on product concepts and shopping behavior.
• Track sample utilization and translate insights into actionable recommendations with cross-functional teams.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Computer literacy

Education

High School Diploma or GED

Job description

ManpowerGroup in Fremont, MI is seeking a Contact Center Customer Service representative to engage with consumers across phone, email, SMS, live chat, and digital platforms. You will support outreach to recruit participants for sampling, education, and research programs and manage sampling fulfillment for healthcare professionals.

The role is full-time, 8am–5pm, with possible evenings and weekends. A high school diploma is required; additional education in customer service is a plus.