Contact Center Customer Service

Experis (Austria); Fremont Township (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

Weekly Pay

Job summary

ManpowerGroup, a leading global workforce solutions company, is seeking a Contact Center Customer Service in Fremont, MI. The role supports nutrition-focused programs, handling inquiries across multiple channels and driving engagement with consumers and healthcare professionals.

The ideal candidate has a high school diploma, strong communication skills, and comfort with computers. Evening/weekend availability may be required; full-time schedule is 8am–5pm with potential extended hours.

Qualifications

• High School Diploma or GED required or equivalent.
• Customer service education/certification is a plus.
• Strong communication (verbal and written) and interpersonal skills.
• Computer or systems knowledge.
• Problem solving and customer service abilities; evenings/weekends may be required.

Responsibilities

• Conduct direct consumer engagement across phone, email, SMS, live chat and digital platforms.
• Perform outbound calls and email outreach for recruitment and education programs.
• Manage sampling program execution and fulfillment for healthcare professionals.
• Run consumer surveys to uncover insights on product concepts and shopping behavior.
• Track sample use and engagements, translating insights into recommendations.

Skills

Strong communication skills

Interpersonal skills

Problem solving

Customer service

Computer knowledge

Evenings/weekends availability

Education

High School Diploma or GED

Customer service certification (preferred)

Job description

Our client is seeking a Contact Center Customer Service to join their team. As a Contact Center Customer Service, you will be part of the Contact Center team supporting Nutrition. The ideal candidate will have strong communication, customer service skills, and problem solving skills which will align successfully in the organization.

Fremont, MI 49412

Job Title: Contact Center Customer Service

Location: Fremont, MI

Pay Range: $16

What's the Job?

• Conduct direct consumer andengagement activities across phone, email, SMS, live chat, and digital platforms.
• Support outreach and recruitment by performing outbound calls and email outreach to recruitsampling, educational, and research programs.
• Manage sampling program execution, including handlingsample requests and fulfillment programs for pediatricians, family practitioners, dietitians, and nurse practitioners.
• Execute consumer andsurvey activities to uncover insights on product concepts, unmet consumer needs, and new shopping behavior.
• Track sample utilization, reorder requests, and engagement, then partner cross-functionally to translate insights into actionable recommendations.

What's Needed?

• High School Diploma or GED.
• Additional education or certification in customer service considered a plus.
• Strong communication skills (verbal and written) and interpersonal skills.
• Computer and/or systems knowledge.
• Problem solving skills and customer service skills; availability for evenings and weekends may be required.

What's in it for me?

• Opportunity to connect consumers and healthcare professionals through meaningful engagement.
• Work schedule: Full-time, 8am - 5pm, with possible evening and weekend availability.
• Support for program execution, including sampling and educational toolkits.
• Collaborative environment working with cross-functional partners to turn feedback into recommendations.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.