Engagement Coordinator – Flexible 35-hr Schedule

ManpowerGroup; Fremont Township (MI); In loco; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Weekly Pay

401(k) with match

Descrizione del lavoro

ManpowerGroup is seeking a Consumer Engagement Coordinator in Fremont, MI. The role focuses on outbound outreach, providing product and program information, and strengthening relationships with consumers and healthcare professionals. You will document interactions in CRM and maintain accurate records.

The position offers a structured 35-hour week with a flexible schedule and opportunities to coordinate outreach across consumers, caregivers, and healthcare professionals.

Competenze

• High school diploma or equivalent required.
• Experience in customer service, call center, consumer relations, healthcare support, sales support, or related experience a plus.
• Experience conducting outbound calls or written outreach preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, along with strong organizational and time management skills and the ability to handle confidential information appropriately.

Mansioni

• Conduct proactive outbound phone calls and email follow-ups to consumers regarding previous interactions, programs, promotions, product inquiries, and support needs.
• Provide product, nutrition, program, and service-related information using approved resources and scripts.
• Strengthen relationships by offering education, support, and personalized outreach that connects individuals with the right products, services, and resources.
• Engage healthcare professionals and healthcare office staff through proactive outbound calls to promote awareness of educational resources, programs, samples, coupons, and professional services.
• Maintain accurate and complete documentation of all interactions and engagement outcomes in CRM systems, including verifying and updating contact information and account details.

Conoscenze

Outbound calls

Customer service

Communication skills

Microsoft Office

Time management

Confidential data handling

Descrizione del lavoro

ManpowerGroup is seeking a Consumer Engagement Coordinator in Fremont, MI. The role focuses on outbound outreach, providing product and program information, and strengthening relationships with consumers and healthcare professionals. You will document interactions in CRM and maintain accurate records.

The position offers a structured 35-hour week with a flexible schedule and opportunities to coordinate outreach across consumers, caregivers, and healthcare professionals.