Mobile Technology Concierge: Activation & Support

Comcast (CC) of Willow Grove; Denver (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

Comcast seeks a Mobile Retail Service Associate to support the store team in delivering a best-in-class mobile customer experience. You will handle activations, education, troubleshooting, and escalations while helping with daily store operations.

The role emphasizes welcoming customers, configuring devices, assisting with BYOD, SIM/eSIM, and accessory upsell. Candidates should be tech‑savvy, service‑oriented, and able to work in a fast‑paced retail environment.

Qualifications

• High School Diploma / GED required.
• 0–2 years of relevant work experience.
• Strong communication and customer service skills.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Activate and configure SIM or eSIM for device connectivity.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast seeks a Mobile Retail Service Associate to support the store team in delivering a best-in-class mobile customer experience. You will handle activations, education, troubleshooting, and escalations while helping with daily store operations.

The role emphasizes welcoming customers, configuring devices, assisting with BYOD, SIM/eSIM, and accessory upsell. Candidates should be tech‑savvy, service‑oriented, and able to work in a fast‑paced retail environment.