Mobile Tech Concierge – Retail Customer Experience

Comcast; Town of Dover (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

You will handle mobile activations, educate customers, troubleshoot issues, and assist with operational priorities to ensure customers leave

Qualifications

• High School Diploma or GED.
• 0-2 years relevant work experience.

Responsibilities

• Activate devices and BYOD with a white-glove approach.
• Troubleshoot device or service issues and assist with escalations.
• Assist customers with transfers, passwords, and device configurations.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

You will handle mobile activations, educate customers, troubleshoot issues, and assist with operational priorities to ensure customers leave