Mobile Tech Concierge - Activations, Support & Upsell

Comcast Advertising; Muskegon, Northern (MI, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Comcast Advertising is seeking a Retail Service Associate to support store teams with mobile activation, customer education, and device troubleshooting. You will help customers set up new devices, assist with account security, and facilitate returns while maintaining a clean store environment.

You will participate in on-demand deliveries and upsell accessories, contribute to a positive customer experience, and follow Comcast operating principles to drive flawless service.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills.

Responsibilities

• Mobile Activations & Education: guide customers through activation and setup, explain features and accessories.
• Assist with escalations and device troubleshooting.
• On-Demand Deliveries & Upsell: stage orders and identify upsell opportunities.
• Provide demonstrations of devices and features to enhance value.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast Advertising is seeking a Retail Service Associate to support store teams with mobile activation, customer education, and device troubleshooting. You will help customers set up new devices, assist with account security, and facilitate returns while maintaining a clean store environment.

You will participate in on-demand deliveries and upsell accessories, contribute to a positive customer experience, and follow Comcast operating principles to drive flawless service.