Mobile Tech Concierge: Activation & Support

Comcast (CC) of Willow Grove; Morton Grove (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

The Retail Service Associate at Comcast supports the store team in delivering a best-in-class customer experience across mobile, operations, and transactions. They act as a go-to technical and operational resource, help maintain a clean, organized store environment, and provide exceptional mobile support, including activations, education, troubleshooting, and escalations.

Primary responsibilities include guiding customers through device setup, performing activations, handling returns, and

Qualifications

• Basic customer service and technology understanding required.
• Ability to explain device features and assist with setup.

Responsibilities

• Assist with mobile activations, education, troubleshooting, and escalations.
• Maintain clean and organized store environment and operations.
• Support with transactions, returns, and device upsell opportunities.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

The Retail Service Associate at Comcast supports the store team in delivering a best-in-class customer experience across mobile, operations, and transactions. They act as a go-to technical and operational resource, help maintain a clean, organized store environment, and provide exceptional mobile support, including activations, education, troubleshooting, and escalations.

Primary responsibilities include guiding customers through device setup, performing activations, handling returns, and