Mobile Tech Specialist - Activation, Support & Upsell

Comcast; Fort Collins (CO); On-site; USD 26,174 - 31,684; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile and transactional activities. You will activate devices, educate customers, troubleshoot issues, and assist with escalations while maintaining a clean, inviting store environment.

Responsibilities include activation of devices, BYOD setup, accessory education, and ensuring customers leave confident and excited about Comcast products.

Qualifications

• Customer-focused approach to service.
• Able to work in a fast-paced retail setting.
• Willing to learn Comcast products and digital tools.

Responsibilities

• Activate devices and assist BYOD with customer education.
• Troubleshoot and resolve device/service issues.
• Assist customers with account security, returns, and exchanges.
• Maintain store cleanliness, merchandising, and inventory organization.
• Support on-demand deliveries and upsell accessories where appropriate.

Skills

Customer-Focused

Workplace Organization

Teamwork

Self Motivation

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile and transactional activities. You will activate devices, educate customers, troubleshoot issues, and assist with escalations while maintaining a clean, inviting store environment.

Responsibilities include activation of devices, BYOD setup, accessory education, and ensuring customers leave confident and excited about Comcast products.