Mobile Experience & Activation Specialist

Comcast of the District, LLC; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to assist the store team in delivering a best-in-class customer experience across mobile, activations, and transactions. You will be a go-to resource for technical and operational support, helping customers with device setup, troubleshooting, and service inquiries while ensuring a clean, welcoming store environment.

Responsibilities include mobile activations, education, escalations, and on-demand deliveries, with a focus on upselling accessories and

Qualifications

• High School Diploma / GED.
• 0-2 Years of Relevant Work Experience.

Responsibilities

• Mobile activations, education, troubleshooting, and escalations for devices and services.
• Assist customers with BYOD onboarding, device setup, and connectivity options.
• Balance on-demand deliveries, BAPIS pickups, and upsell opportunities while maintaining clean, organized counters and storage.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to assist the store team in delivering a best-in-class customer experience across mobile, activations, and transactions. You will be a go-to resource for technical and operational support, helping customers with device setup, troubleshooting, and service inquiries while ensuring a clean, welcoming store environment.

Responsibilities include mobile activations, education, escalations, and on-demand deliveries, with a focus on upselling accessories and