Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Wharton (TX); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock grant

Paid time off (PTO)

Tuition assistance

Job summary

T-MOBILE USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs. You will build product knowledge and assist in enhancing customer experiences. Responsibilities include delivering personalized technology solutions, utilizing digital tools, and collaborating with team members.

The role requires a High School Diploma and at least 6 months of customer service or sales experience. This position offers a base pay starting at $18/hour along with various benefits.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment (preferred).
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training to build knowledge of retail processes.
• Collaborate with colleagues to support seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs. You will build product knowledge and assist in enhancing customer experiences. Responsibilities include delivering personalized technology solutions, utilizing digital tools, and collaborating with team members.

The role requires a High School Diploma and at least 6 months of customer service or sales experience. This position offers a base pay starting at $18/hour along with various benefits.