Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Dallas (TX); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock grant

Paid time off (PTO)

Tuition assistance

Short- and long-term disability coverage

Job summary

T-MOBILE USA, Inc. is looking for Mobile Associates to enhance customer experiences by providing personalized technology solutions. This role involves engaging customers, demonstrating products, and utilizing digital tools to meet diverse service needs.

Candidates should have a High School Diploma and ideally some experience in customer service. The position offers hourly pay starting at $18.00 with additional training compensation and benefits including medical insurance, a 401(k) plan, and paid time off.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.
• 6 months of customer service and/or sales experience (preferred).

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools for customer engagement.
• Complete required training to build product knowledge.
• Collaborate with colleagues for a seamless customer experience.
• Participate in other duties/projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is looking for Mobile Associates to enhance customer experiences by providing personalized technology solutions. This role involves engaging customers, demonstrating products, and utilizing digital tools to meet diverse service needs.

Candidates should have a High School Diploma and ideally some experience in customer service. The position offers hourly pay starting at $18.00 with additional training compensation and benefits including medical insurance, a 401(k) plan, and paid time off.