Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Employee stock grant

Tuition assistance

Job summary

T-MOBILE USA, Inc. is searching for a Mobile Associate who supports retail operations and engages customers in a fast-paced environment. Candidates are required to build product knowledge and assist customers throughout their shopping journey. This role emphasizes excellent customer service and the ability to utilize digital tools effectively.

Candidates should have a High School Diploma/GED and preferred experience in customer service or sales. The position offers a competitive hourly wage of $18, plus additional incentives and benefits, including medical insurance and 401(k) matching.

Qualifications

• Required: High School Diploma/GED.
• Preferred: 6 months of customer service and/or sales experience in a retail environment.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Utilize digital tools to enhance customer understanding.
• Complete training on retail processes and wireless technology.
• Collaborate with team to ensure a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is searching for a Mobile Associate who supports retail operations and engages customers in a fast-paced environment. Candidates are required to build product knowledge and assist customers throughout their shopping journey. This role emphasizes excellent customer service and the ability to utilize digital tools effectively.

Candidates should have a High School Diploma/GED and preferred experience in customer service or sales. The position offers a competitive hourly wage of $18, plus additional incentives and benefits, including medical insurance and 401(k) matching.