Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Concord (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock grant

Paid time off (PTO)

Tuition assistance

Job summary

T-MOBILE USA, Inc. is hiring for a role to support retail operations by engaging customers and addressing their technology needs in a fast-paced environment. The position requires a focus on customer satisfaction and proficiency in product knowledge, enabling a seamless shopping journey.

The ideal candidate will possess strong customer service and sales skills, with a minimum of a high school diploma and 6 months of related experience preferred. This role offers competitive hourly pay and extensive benefits, including medical and retirement plans.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred.
• At least 18 years old and legally authorized to work in the US.

Responsibilities

• Deliver personalized technology and service solutions.
• Utilize digital tools for customer engagement.
• Complete training for retail processes and technology.
• Collaborate with colleagues for seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is hiring for a role to support retail operations by engaging customers and addressing their technology needs in a fast-paced environment. The position requires a focus on customer satisfaction and proficiency in product knowledge, enabling a seamless shopping journey.

The ideal candidate will possess strong customer service and sales skills, with a minimum of a high school diploma and 6 months of related experience preferred. This role offers competitive hourly pay and extensive benefits, including medical and retirement plans.