Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Kimball (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Tuition assistance

Employee stock grant

Job summary

T-MOBILE USA, Inc. is looking for a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs in a dynamic environment. Responsibilities include building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.

The ideal candidate will develop skills in customer interaction and service plan recommendations while ensuring customer satisfaction. This role offers competitive pay starting at $18 per hour, with additional training pay, benefits, and growth opportunities in the company.

Qualifications

• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Deliver personalized technology and service solutions.
• Use digital tools to enhance customer understanding and engagement.
• Complete training on retail processes and systems.
• Collaborate with colleagues to support a seamless customer experience.
• Assist with other duties/projects as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is looking for a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs in a dynamic environment. Responsibilities include building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.

The ideal candidate will develop skills in customer interaction and service plan recommendations while ensuring customer satisfaction. This role offers competitive pay starting at $18 per hour, with additional training pay, benefits, and growth opportunities in the company.