Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Donaldsonville (LA); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Tuition assistance

Mobile service discounts

Job summary

T-MOBILE USA, Inc. is seeking Mobile Associates to enhance customer experiences in retail operations by engaging customers and fulfilling their technology needs.

Candidates must have a high school diploma and at least six months of customer service experience. The role includes extensive training and the opportunity to promote to Mobile Expert with potential earnings of $20/hour and stock options.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools for customer engagement.
• Complete training on retail processes and wireless technology.
• Collaborate with colleagues for seamless customer experience.
• Assist with additional management projects.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-MOBILE USA, Inc. is seeking Mobile Associates to enhance customer experiences in retail operations by engaging customers and fulfilling their technology needs.

Candidates must have a high school diploma and at least six months of customer service experience. The role includes extensive training and the opportunity to promote to Mobile Expert with potential earnings of $20/hour and stock options.