Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Waterford (CT); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock grants

Tuition assistance

Paid time off

Mobile service and home internet discounts

Job summary

T-MOBILE USA, Inc. is hiring for a role that supports retail operations by engaging customers and facilitating their technology needs. The position emphasizes developing product knowledge and assisting throughout the shopping journey.

Candidates will need a High School Diploma/GED and ideally have six months of experience in a customer service environment. Strong competitive drive and a passionate customer-focused mindset are critical for success in this role.

Employees are guaranteed to earn $20/hour including incentives and enjoy a comprehensive benefits package.

Qualifications

• Passionate customer advocate with the desire to connect and have fun.
• Willing to work alongside peers and leaders.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to enhance customer engagement.
• Complete required training in retail processes.

Skills

Customer advocacy

Sales proficiency

Digital tool usage

Balance needs and goals

Competitive drive

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is hiring for a role that supports retail operations by engaging customers and facilitating their technology needs. The position emphasizes developing product knowledge and assisting throughout the shopping journey.

Candidates will need a High School Diploma/GED and ideally have six months of experience in a customer service environment. Strong competitive drive and a passionate customer-focused mindset are critical for success in this role.

Employees are guaranteed to earn $20/hour including incentives and enjoy a comprehensive benefits package.