Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; McDaniel Heights (DE); On-site; USD 26,863,200 - 27,552,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid parental and family leave

Tuition assistance

Job summary

T-MOBILE USA, Inc. seeks individuals to support retail operations, engaging customers in a fast-paced environment. Responsibilities include demonstrating technology solutions and assisting throughout the shopping journey.

This role requires a high school diploma, a passion for customer advocacy, and six months of customer service or sales experience. Employees can earn a base hourly pay of $19.50 and access a variety of benefits including health insurance and stock grants.

Qualifications

• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Engage customers and facilitate technology and service needs.
• Utilize digital tools to enhance customer understanding.
• Complete required training on retail processes and wireless technology.
• Collaborate with team members for a seamless customer experience.

Skills

Customer advocacy

Sales skills

Ability to balance customer needs and performance goals

Team collaboration

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. seeks individuals to support retail operations, engaging customers in a fast-paced environment. Responsibilities include demonstrating technology solutions and assisting throughout the shopping journey.

This role requires a high school diploma, a passion for customer advocacy, and six months of customer service or sales experience. Employees can earn a base hourly pay of $19.50 and access a variety of benefits including health insurance and stock grants.