Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Gainesville (TX); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Employee stock grant

Tuition assistance

Job summary

T-MOBILE USA, Inc. is looking for individuals to support retail operations by engaging customers and addressing their technology needs. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

This role demands strong customer service skills, effective teamwork, and a proactive approach to customer problem-solving. You must have a High School Diploma or GED, be at least 18 years old, and be authorized to work in the United States.

The position offers a base pay of $18.00 per hour, additional training pay, and the potential for an annual incentive based on performance.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to enhance customer understanding.
• Complete required training on retail processes.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is looking for individuals to support retail operations by engaging customers and addressing their technology needs. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

This role demands strong customer service skills, effective teamwork, and a proactive approach to customer problem-solving. You must have a High School Diploma or GED, be at least 18 years old, and be authorized to work in the United States.

The position offers a base pay of $18.00 per hour, additional training pay, and the potential for an annual incentive based on performance.