Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Gloucester Point (VA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Tuition assistance

Employee stock grant

Job summary

T-MOBILE USA, Inc. is seeking a Mobile Associate to support retail operations and enhance customer experiences. You'll engage customers, demonstrate technology solutions, and assist in navigating service plans. Success in this role is marked by customer satisfaction and smart use of digital tools.

Ideal candidates should possess strong communication skills and experience in customer service or sales, preferably in retail. This role offers a starting pay of $18/hour plus additional incentives and comprehensive benefits.

Qualifications

• 6 months of customer service or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Utilize digital tools to demonstrate product features and service plans.
• Complete required training to build knowledge of retail processes and systems.
• Collaborate with colleagues to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is seeking a Mobile Associate to support retail operations and enhance customer experiences. You'll engage customers, demonstrate technology solutions, and assist in navigating service plans. Success in this role is marked by customer satisfaction and smart use of digital tools.

Ideal candidates should possess strong communication skills and experience in customer service or sales, preferably in retail. This role offers a starting pay of $18/hour plus additional incentives and comprehensive benefits.